2. Member Portal FAQs (Alpha)

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Last updated: Mar 01, 2017 by m

UI LABS is a consortium of member organizations as such, Portal assets, access and management is provided to the member organizations. The Portal serves as a one-stop communication and collaboration platform within the Digital Manufacturing Commons for DMDII members. It features tools to stay up to date on the latest news from the Institute, share project updates, and collaborate with other members.

Portal access will be rolled out in waves.

Instructions For Companies

Step 1

DMDII members will be contacted via email by UI LABS to begin the on boarding process by selecting an organizational administrator.
The organizational administrator will manage the organization's presence on the Portal including profile and user access.

Step 2

Organization will appoint an organizational admin and communicate the selection to UI LABS by responding to the email invitation.

Step 3

The designated admin will create a user account on the DMC.

Step 4

UI LABS Portal administrator will elevate the designated user to the organizational administrator role for the member organization.

*** IMPORTANT *** Those organizations that would like access sooner they can proceed to step two and send a email to  UI LABS (askdmc@uilabs.org) with their assigned organizational admin and we will prioritize their on boarding.

Instructions for Organization Admins

Updating Organization Profile Page

  1. Go to your organization profile page by clicking on My Organization in the top menu.
  2. Click on Edit Company on the page
  3. Update Information
    1. Organization Logo
    2. Description
    3. Skills
    4. Awards
    5. Reasons for Joining DMDII
    6. Add Company Contacts/Methods
    7. Etc
  4. Save your changes

Verifying Other People Part of Your Organization

  1. Go to your organization profile page by clicking on My Organization in the top menu.
  2. Scroll to the bottom of the page
  3. Find the Unverified Members section
  4. Click verify for the individuals you are sure are members of your organization
  5. Copy the token in the modal
  6. Send the token the the individual to have them add this to the verification field in their My Account page
    1. (Same Instructions that Admins used to verify their accounts)

Updating Member Access Levels

  1. All accounts have an access level status of member to begin with.
    1. To change the access status of an organization member, go to the verified section of the My Organization page
    2. Click on Select Role and select the desired role.
      1. If updating status to Admin, Make sure to set the status to Admin
      2. Click set
      3. Select the access level to admin once more and click the set button once more.

Instructions For Individuals

Step 1

User will create DMC account. This step automatically notifies the organizational admin that a user is seeking access to organization assets.

Step 2

Your organizational admin will confirm the user should receive access and if so email you a validation token to the email provided on on boarding.

Step 3

Once the token is received via email, the user may add it to their account and thereby become a validated organization member.

Step 4

A validated member now has access to the company assets on the Portal via the new menu items. 

Member Inquiries

I am a member why do I not see the Member Portal?

There could be many factors as to why you do not see the member portal. The following are cases you may be experiencing.

    • After logging into the DMC you have not filling out the information in the pop up menu.
      • To fix this, click on the DMC logo in the left hand-top corner.
      • Fill in the information in the pop-up menu, including the organization you are from.
      • When you are finished a license agreement will pop-up
      • Scroll to the bottom of the License and click agree.
    • The organization admin has not yet verified you or sent you a verification token.
      • Try to reach out to your organization admin to ask them to send you a verification token.
      • It is your organization administrator's responsibility to verify organization members.
    • Your organization has recently become a member of DMDII and your organization has not yet been updated to reflect this.
      • Please send an e-mail to askdmc@uilabs.org.
      • Include your contact information and describe the issue you are seeing. 
      • Someone will respond to your e-mail within 2 business days. 
    • Your organization is not a DMDII member.
    • If the above examples have not resolved your issue, please reach out to askdmc@uilabs.org and someone will respond to your ticket within two business days.

How do I become an organization Administrator?

For existing DMDII Members

  1. You must have an account.
  2. Secondly, the organization has to become a member of DMDII.
  3. Once it has been confirmed your organization has become a member, the company will be upgraded to a DMDII member on the DMC website.
  4. Someone from DMDII will then reach out to the touch-point of your organization letting them know they need to designate an organization admin.
    1. If you are not contacted about this, reach out to the membership team and they should be able to assit you further in this process.
  5. Once the admin has been chosen, their account will be upgraded to an organization admin.

Switching Organizational Roles for Organizations

In order to become an administrator or other role for an organization, one of the current organization administrators will need to change your role to administrator. The following step need to be taken by an administrator in order to change an account's role.

  1. Log in as an administrative account.
  2. Go to the organization profile page.
    1. Click on the Community tab in the menu.
    2. Click on the filter button to the left of the search bar and choose companies.
    3. Click on search with nothing in the search field.
    4. If your organization does not appear on this page, click on the drop down menu under the show field and choose All Items.
    5. Click on the name of the organization on the card.
  3. Find the account the needs to have their role updated.
  4. Click on the drop-down menu and choose their new role.

How do I become an Organization Member?

In order to become a company member your organization must have a designated organization administrator. After logging in, and choosing an organization in the pop-up menu, your organization admin will need to then send you an authentication token.

To authenticate your account use the following instructions:

  1. Click on your name in the top right hand portion of the page.
    1. In the drop-down menu, click on My Account.
  2. Paste in your verification token in the appropriate field.
  3. Click on the green verify button.

Help and Troubleshooting

More information on member Portal administration can be found at Member Portal Administrators page.